This article is for consultants, support teams, and implementation partners who need to explain what buyers now see during checkout and immediately after payment.
Use this article when supporting storefronts that use bank transfer, credit line, or hosted payment methods and you need to explain the visible payment-step and confirmation experience without going into implementation details.
What buyers see in the payment step
The payment step now gives buyers more context before they place the order.
Alongside payment selection, buyers can review the billing details that apply to the order. This helps buyers confirm that the payment is being made under the correct billing organization and contact details before they continue.
The payment step also keeps the order summary visible so buyers can review the items, shipment totals, and overall amount they are about to place.
Billing and payment information shown before order placement
In the payment step, buyers can now see a billing-address card next to the payment-method area.
Depending on the available billing data, this card can show:
- billing organization
- billing street, city, postal code, state, and country
- billing contact person
- billing contact email address
- billing contact phone number
This is especially useful in storefronts that support external payment pages or manual payment follow-up, because buyers can confirm the billing context before leaving the storefront or completing payment instructions.
Clearer loading feedback during checkout
Checkout now shows a visible loading state as soon as checkout initialization starts. Buyers no longer have to wait through a silent delay while the checkout flow prepares shipping, pricing, and payment data.
This clearer loading feedback is also helpful when a storefront uses an external hosted payment page. When the buyer returns to OrderCentral, checkout can show a visible transition while it applies the returned payment result and moves to the correct confirmation state.
What happens after order placement for each payment type
The confirmation experience now does a better job of matching the payment method and payment outcome.
Bank transfer orders
For bank transfer orders, the confirmation page focuses on next steps instead of implying that payment is already complete.
Buyers see guidance that helps them finish the process, including:
- the created order number
- proof-of-payment instructions
- the proof-of-payment email address
- a link to the order details page
If the storefront is configured to show a pro forma invoice link and the buyer has the required pricing visibility, the confirmation can also offer a pro forma invoice download as part of the bank-transfer instructions.
Credit line orders
For credit line orders, buyers see a standard successful order-placement confirmation.
The message makes it clear that:
- the order was placed successfully
- the team will process the order as soon as possible
- tracking information will be sent by email after shipment
- the buyer can continue to the order details page
Already-paid orders
When payment has already been received, checkout now shows a dedicated paid-order confirmation state instead of falling back to a more generic message.
This helps buyers understand that:
- the order is already paid
- order processing can continue without additional payment action
- they can move directly to the order details page
Payment-method switching is more reliable
Buyers can switch payment methods in the payment step with more predictable results.
The selected payment method now stays better aligned with what the buyer chose, which reduces confusion when moving between payment options. In practice, this means buyers are less likely to feel that the payment step has reset itself or continued with an outdated selection.
What support teams should validate in sandbox
Use this checklist when validating the experience in a sandbox storefront:
- Open checkout and confirm that the payment step shows billing-address information when billing data is available.
- Confirm that the payment step still shows the order summary clearly alongside payment selection.
- Verify that checkout shows a visible loading state while checkout initializes.
- If the storefront uses an external hosted payment page, complete a return flow and confirm that buyers see a clear transition back into checkout before the final state is shown.
- Switch between available payment methods and confirm that the selected option stays aligned with the buyer's latest choice.
- Place a bank transfer order and confirm that the proof-of-payment email address is shown on confirmation.
- Place a credit line order and confirm that buyers see the standard successful order-placement message.
- Complete a paid-order scenario and confirm that buyers see the dedicated paid confirmation state.
- Verify that the confirmation page gives buyers a working path to the order details page in each supported payment scenario.