- 15 May 2024
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Why is Web Product Translation not shown after adding Translation object?
- Updated on 15 May 2024
- 1 Minute to read
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We use the Translation object to translate product relevant object fields. If the result is not the same as you expect, please pay attention to the following explanation:
Clear Platform Cache
After Translation is added, it is necessary to remove platform cache in order to rebuild updated product information.
Language Setting in User Profile
Translation object is shown only when it matches User's language.
Please click View Customer User in the customer's contact page, then you may check if their language is the same as your translation.
Permission of Translation Object
Please make sure the permission of Read and View All Value and Value(long) fields in Translation Object are given to the customers and relevant Profiles or Permission Sets.
Web Product and Product
Before check out, the translation of Web Products Title is shown in Product Catalog and Shopping Cart. After check out, the translation shown in Check Out and Web Order page is from specific Product Names. It was because of the sustainability of integration with ERP or other stock management systems.
Web Product Option
If Web Product options for your Web Product are configured, they would be shown in Product Catalog's List View, also in the title and the options in Web Product Details page.
Web Product Addon
The translation of Web Product Addon is related to the Title of it. If the Addon has no title, the translation would be related to the Product Name.