Why is my product not visible?
  • 13 Apr 2023
  • 1 Minute to read
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Why is my product not visible?

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Article Summary

You added a new product or activated it on an existing pricebook but it is not visible in the shop product catalog. That might be due to the following reasons:

If all of the above do not apply then it might be the catalog cache is not updated. In that case you will need to clear out the Catalog cache partitition.

  1. In the setup Quick Find search box type Platform Cache
  2. In the Platform Cache open the Catalog partition
  3. Click the Clear Cache button
  4. Logout of the shop and log back in

Now the specific product should be visible in the shop.